## how can we help?

**ATTENTION:** The new support experience is live on [Salesforce Help](https://help.salesforce.com/s/).

We are NOT monitoring new cases submitted to this portal or the @owndata.com email. To ensure you receive support, please take action now:

- All support cases must now be submitted on [Salesforce Help](https://help.salesforce.com/s/).
- You can find instructions on how to add Own to your Trailblazer Id (TBID), [here](https://help.salesforce.com/s/articleView?id=004464745&type=1).

If you are an Own FedRAMP (Gov) Customer, you are not impacted by this move, and your dedicated [Own Gov Portal](https://ownbackupgovcloud.my.site.com/customers/login) remains the same.

Learn what [Services and Support](https://www.owndata.com/services) features Own offers.