# Your Plan for Success

Own from Salesforce Support and Services offer simple, efficient, and effective results with three Success plans. Our dedicated support teams can help you work through any challenge or incident you encounter. We recognize the need for more help, closer alignment, the opinions and safe hands of a data governance SME, as well as partnership at every level.

## Success Plans

- Standard Package
- Premier Package
- Premier Plus Package
- Self Service Help Center & Onboarding Experience

- Onboarding and Training delivered by experts*
- 24/7 Support including weekends & holidays
- Technical Account Manager
- Data Recovery Exercises
  
  [Data Recovery Readiness & Response (DR3™)](https://www.owndata.com/content/cloud-data-recovery-readiness-response-dr3)
- Quarterly Technical Health Checks
- Training Workshops

\* subject to minimum spend

## VIEW OUR CUSTOMER SUPPORT POLICY AND SLAs

[Customer Support Policy](https://support.owndata.com/s/article/Customer-Support-Policy-52386)

## Standard Success Plan

Learn at your own pace with quick, self-guided resources at your fingertips. Take advantage of our experience built for the ultimate self-starter.

- Learn best practices from a global community of Trailblazers
- Upskill your teams with on-demand resources

## Standard vs Premium Support

- 24/7/365 prioritized response times over other Standard plan customers
- One-hour guaranteed response time for high-priority cases
- Peace of mind
- Nights and weekends are always covered
- Business day cases get priority over standard customers

## Premier Plus: Technical Account Manager

Included with Premier Plus is a dedicated Technical Account Manager (TAM). The TAM will be your main point of technical contact and will work proactively to ensure your goals are achieved. Some of the activities they carry out are provided here, but the exact ones will be shaped by your needs.

## Training Workshops

Learn the products’ features with guided, hands-on training led by your TAM.

## Data Recovery Exercises

Walk through real loss and corruptions - develop the recovery muscle so you can rely on it should the worst happen.

## Data Recovery Readiness and Response (DR3™)

How ready are you to handle data loss?

## Technical Health Checks

Is the backup complete, given the ever-evolving Salesforce platform? It is optimized? Is it possible to meet RPO and RTO?

## Data Recovery Planning

Feed into a broader data governance strategy and DR plan.

### Ready To Take The Next Step?

Share your details and we'll reach out to schedule a custom demo.

[GET A DEMO](https://www.salesforce.com/form/platform/request-owndata-demo/)